"Our common mission is to do our very best"

Insurance Issues

We understand that financial and insurance issues can be stressful and confusing for cancer patients. We want to do everything possible to ease your financial worries so that you can concentrate on getting well. As a patient, you have the added advantage of dedicated staff members who work to ensure that you receive your full insurance benefits. We don't want you to ever get over-whelmed by insurance paperwork. Simply call the Insurance Department, and we will assist you.

With the monumental changes in the healthcare system over the last few years, both patients and healthcare providers now carry a greater burden in understanding and complying with guidelines outlined in individual insurance plans. Patients who do not follow the guidelines of their particular insurance coverage may be responsible for payment of fees and services; therefore, it is important that cancer patients determine what their coverage allows prior to beginning treatment.

Living Without Benefits

For cancer patients who are not covered by an insurance plan, financial services and patient assistance programs are available on a local, regional and national basis. See Table A for a list of some of these resources and entitlements. These services include programs, such as patient drug assistance programs sponsored by virtually every major pharmaceutical company. Patients who know they are uninsured or underinsured should contact our patient services office for advice on how to participate or enroll in these services.

TABLE A

Agency/Organization

Resources/Support Available

American Cancer Society
800-ACS-2345
www.cancer.org

Chartered divisions in every state. Some financial assistance available.

Cancer Fund of America
800-578-5284
www.cfoa.org

National agency established to help victims of cancer, providing assistance with various medical supplies and essential items.

Directory of Pharmaceutical Manufacturer's Indigent Programs
800-PMA-INFO (762-4636)
www.phrma.org

Directory listing pharmaceutical company programs to provide drugs to patients who meet eligibility requirements.

Leukemia & Lymphoma Society
Tennessee Chapter
800-332-2980
www.leukemia-lymphoma.org

Society can provide supplemental financial aid to patients with Leukemia, Lymphoma, or Myeloma who have significant financial need.

Social Security Disability Insurance
Apply at local SS office.
800-772-1213
www.ssa.gov/disablility

Pays benefits to disabled individuals who are “insured” meaning they have worked long enough and paid social security taxes.

Social Security Income
Apply at local SS office.
800-772-1213
www.ssa.gov/disability

Federal income designed to help disabled people based on financial need.

Veteran's Health Administration
877-222-VETS (8387)
www.va.gov

Provides a broad spectrum of medical, surgical, and rehabilitative care to enrolled veterans.